Support Center

(Cashword) Invalid Code Help

Last Updated: Dec 04, 2014 01:33PM EST
Ticket codes can be rejected for a variety of reasons.  Please refer to the specific error code to identify the reason your ticket is not being accepted.

Often the invalid ticket is actually a cash-prize winner and the Player’s Club will only accept non-winning tickets.  Be sure to check your tickets carefully or visit any Michigan Lottery Retailer to have them scan your ticket to verify.

Additionally, we have found that it is very common that the ticket has already been submitted into a player’s account.  Be sure to check your Account History page to verify that the codes have not already been submitted.

If you try these steps and continue to have a problem please email us at:

Contact Us

  • Email Us

  • Chat with us

    Call Us: 844-887-6836

seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found